Refunds & Returns Policy
Introduction
Welcome to bluelightprotective.com. At [BUSINESS NAME], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a fair and user-friendly refunds and returns policy. This policy outlines the process, conditions, and timeframes for returns and refunds.
1. General Information
Website Name: bluelightprotective.com
Business Name: [BUSINESS NAME]
Email: [email protected]
Address: 2359 Grants Pass Station, Apex, NC 27502
Date: June 23, 2024
2. Return and Refund Eligibility
We accept returns of physical products within 30 days of the delivery date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
3. Return Process
Step 1: Contact Customer Support
To initiate a return, please contact our customer support team at [email protected]. Provide your order number, details of the product you wish to return, and the reason for the return.
Step 2: Return Authorization
Once your return request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Step 3: Packaging and Shipping
Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Write the RMA number on the outside of the package. Ship the package to the address provided in the return instructions.
4. Return Shipping Costs
You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Inspection and Approval
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process your refund. If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, only a partial refund may be granted.
6. Refund Process
Refund Approval:
If your return is approved, we will notify you by email and process your refund. The refund will be applied to your original payment method within 10 business days.
Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable).
Non-Refundable Items:
Gift cards, downloadable software products, and certain health and personal care items are non-refundable.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and follow the return process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
9. Contact Information
If you have any questions about our Refunds & Returns Policy, please contact us:
Business Name: [BUSINESS NAME]
Email: [email protected]
Address: 2359 Grants Pass Station, Apex, NC 27502
Thank you for shopping with bluelightprotective.com. We appreciate your business and are here to assist you with any concerns